Ok I know many of you will be turned off by the title of
this but before you decide not to read further, hang on. Want to save
time? Want to maybe save money? Want a written record of your
conversation? Chatting online is for
you.
We are all familiar of calling and having to wait for a
sales person or customer service representative (rep) to come on the line
because there are other callers ahead of you. The wait is a lot less when
chatting online. Yes I know that it is
quicker to talk then to type especially on a smartphone since the keyboard is
not large. I have gotten through to
customer service a lot quicker every time when an online chat is available. The
time saved in not waiting for a customer service rep to come on the line can
more than offset your slow typing. The
customer service reps are trained to be patient. The companies would rather you use their
online chat feature since less customer service reps are needed. A customer service rep can handle more than
one chat at a time.
I’ll lump saving money and a written record in the same
group. Long story short, I was not sure
if my phone service covered me on my recent trip to Puerto Rico. I went to the Verizon store near me and they
told me that only texting was covered. I did some work for a client before my
trip and we were talking about Verizon. He mentioned without me saying anything that
with Verizon there is not charge for using the phone in Puerto Rico. The next
day I went to the Verizon website and did an online chat with a customer
service rep. The customer service rep told me that under my plan calls,
internet usage and text messages were included while I was in Puerto Rico. Not
only did I save a copy of the chat but I was also emailed one by the rep I
spoke with. I did not get charged for using my phone while in Puerto Rico but
if I did, I had the written record of my chat and would have used it to contest
the additional charges. I know yes I know that the calls may be recorded for
quality assurance but I am not aware that they ever are required to share it
with you.
So the next time you have an customer with a product you own
or are thinking of purchasing something online and need help, don’t call but
rather if the company has a chat feature give it a try. The savings time wise
and moneywise as well as a written record may get you too to convert.
If
you have further questions about combining better using your technology, I can
be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .
Feel free to join the conversation and post comments and
questions on my Facebook page at Computer Concierge NY LLC . There also are tips there to better use your
computer, smartphone, iPad and other technology you may have or are thinking of buying.
Computer Concierge NY LLC provides expert computer
and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake
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