Hurricane Sandy Will Arrive - Tech Precautions You Need To Take

With the impending arrival of Hurricane Sandy please look at the attached link.  http://mashable.com/2012/07/03/charging-solutions/ about some ways you may be able to recharge your devices in the event you lose power. Cell phone towers may be down and you may lose internet service but keep in mind that most smartphones have a built in light that could come in handy during these times.  Also at this time if you are not using your cellphone, keep it charged. Use your phone as sparingly as possible to preserve power. On a personal note, since I will not be using my cellphone during the evening I will be turning it off to preserve my battery in case we lose power.  Also use text messaging to reach out as this is likely to be more successful.

Before retiring, it will be a good idea to disconnect electrical power to televisions, computers, printers, etc.  Have copies of any prescriptions.  Use a smartphone if you have one or a phone with a camera to take a picture of them.

If you bank online, you may want to make sure that all bills that need to be paid in the next several days are accounted for and that you have money in your accounts to cover any recurring and other payments that you have set up.  If you lose power, you may not be able to pay these bills and transfer money between accounts till power is restored.
Most of all be safe.  Being safe is of utmost importance. Use common sense.  Fill up water bottles, tea pots, etc..

Most of all be safe.  Being safe is of utmost importance. Use common sense.  Fill up water bottles, tea pots, etc..

As always I can be reached at (917) 572-3468 for your technology problems.

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.

Computer training and many types of computer repairs can be done remotely. If you or someone you know needs either training to better use your computer or repairs I am now doing it on a remote basis in addition to in person locally.

http://computerconciergeny.com/3/post/2012/10/joinme-how-to-use-to-allow-someone-to-remotely-view-and-control-your-computer.html takes you to a narrative to use Join.me. It is a very user friendly site and it is easy to temporarily allow control of your computer. I also did an online video as well which is on the following link. http://www.youtube.com/watch?v=AyRSqpYNVQY

Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.  Our web services are provided worldwide

Use the Internet to Save Your Trip

You’re on vacation and you just lost your driver’s license and/or other important papers.  You no longer have the federal or state issued photo ID to expedite getting through security. What do you do? 

In today’s world you can save copies of important documents on the internet. Whether it be from your smartphone, iPad or another computer, you have the ability to get copies of important papers should a travel emergency occur. Note that should a situation arise at home as well, having this information on the internet can make life easier for you as well.

Evernote is one good place to put this information. You can store pictures as well as writing notes about important information. Need to keep a copy of your driver’s license and passport?  Evernote is a good option.        

Before I got my smartphone I found it to be a good idea to scan all except the credit cards and then save it to a Microsoft Word (MS Word) file.  As for credit cards, I make a list of that using MS Excel. I have the name of the card in one column, the card number in another column and a contact number in a third column. You can also do a list in MS Word.  Using MS Excel is a personal preference as I find it easier to work with this information using MS Excel. Today I would take a picture with my smartphone and upload it before saving it as an MS Word file.

When saving these files I make sure to password protect them. I then email the file to myself. What I am doing here is adding an extra layer of security to information that if it fell into the wrong hands would make me more susceptible to identity theft. One would need to know both my email password as well as the password I am using to protect the respective files that contain this sensitive data. I would suggest making the passwords for your email and files different.

One does not have to limit this to just credit cards, passport and drivers license. Scanning current drug prescriptions you are using and saving them to MS Word is another good idea where you have a copy of the prescription. If you were to lose the prescription drugs you had packed, you should have an easier time refilling it. You can also put the numbers of your travelers checks in a file as well. My contacts list in my email account is my phone book. Should I need a number I can get it wherever I have an internet connection which includes my smartphone. While we are on the subject of prescription drugs, it is a good idea to have a picture of the case, box, etc with the drug information on your phone. If you are seeing a doctor who is not familiar with you and asks for a list of the drugs you take, this will come in handy.

Doing all of these is not a magic bullet should you have a loss. It will however make it easier to travel and in the case of a passport get a replacement more easily. I would also suggest that you avoid using an unsecured public wireless network to obtain any of this.

Hopefully you will never need to access these files in an emergency.  However, having them should the need arise will make your life easier.

There is no one correct way to be proactive here.  I have just given 2 ways.  Please feel free to mention how you store this information online and if you would put any additional information out there.

If you have additional questions about storing information on the internet, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com 

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.

Computer training and many types of computer repairs can be done remotely. If you or someone you know needs either training to better use your computer or repairs I am now doing it on a remote basis in addition to in person locally.

http://computerconciergeny.com/3/post/2012/10/joinme-how-to-use-to-allow-someone-to-remotely-view-and-control-your-computer.html takes you to a narrative to use Join.me. It is a very user friendly site and it is easy to temporarily allow control of your computer. I also did an online video as well which is on the following link. http://www.youtube.com/watch?v=AyRSqpYNVQY



Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.  Our web services are provided worldwide.

About Our Online Distractions; Are They?

Recently I read a blog post on Bayside Patch where the writer mentioned that many of us have become addicted to the online world. There were some very valid points that the author brought up. That said there are also ways that being online has given us free time as opposed to taking away time.

We have become an information society where information is both available and demanded quicker. The killing of Osama Bin Laden and the death of Whitney Houston broke on Twitter before anywhere else. It used to be if you needed to do research you went to the library. Now you can do your research online. I can remember having to wait for the news to get weather and sports or dialing 976-1212 or 976-1313 which if I remember was a local call for charging purposes and the information I was looking for could be at the end. Today you can set alerts on your smartphone for the weather as well as the score of your favorite teams.  If we are not, we all should be lifelong learners. Google “opencourseware” and see all the free college courses available online. YouTube is a good source of educational videos as well.

It used to be that unless you ordered from mail order catalogues you had to spend time getting in your car and going to the store to buy what you were looking for. In this day of $4 a gallon gas, you can order going online any hour of the day from your home. You’re saving gas and driving time plus a lot of times the price is less than when you go to a store.

Banking online is also a growing trend. You can pay your bills online automatically saving the time of writing a check to the same payee every month for the same amount. Paying bills online is faster and less expensive (think stamps). You no longer have to write the same checks every month.

Text messaging has become a big thing with the younger generation. My sons do not want me leaving voice mail messages. They want me to leave text messages instead. Texts are quicker to read then listening to a voicemail. Grandparents have gotten on Facebook partially because that is how they find out what their grandchildren are up to. Our phone books and calendars are online. The list goes on.

Being online can be a saver of time and money from the standpoint of business travel. There is less of a need to travel for business meetings in many cases. Meetings can be done via Skype, Google+ hangouts or another online medium. Time and money spent travelling are saved because these meetings can occur online. This can give some businesspeople more family time.

Newspapers have fallen victim to the online world. The New Orleans Times Picayune will start publishing 3 days a week and will no longer be a daily paper. The news is more current online then the published version. Declining newspaper circulations are also saving trees as less paper is needed to reach the declining circulation.

I mentioned Skype earlier. If you are unfamiliar with Skype, it enables you to have a video conference with another Skype user anytime, anywhere without a time limit for free. Not only does it have business uses but people are using it to keep in touch with out of town friends and family. It is touching to see grandparents talk about and seeing them have a conversation on Skype with their out of town grandchildren. I know of a family who lives in New York who did a Passover Seder with family in Australia using Skype. The telephone company used to say, “Long distance: the next best thing to being there.”  In today’s word, Skype may be the next best thing to being there.

While our online activity can be a distraction, it also can save time as well. Yes we have become addicted to the online world but so much is going on in today’s world that occurs there. I think we all have seen people together in a public place keeping busy on their phone rather than interacting. Is it necessary? Personally I can remember growing up playing in the park and playgrounds with friends and enjoying being outdoors. I am concerned when instead of enjoying our parks and playgrounds, young people are indoors playing games on their Wii, Xbox or another video game console. For those who feel the need to check their email or texts while connecting during dinner maybe a compromise is in order. Perhaps check to see if the call, message or email is something of a truly urgent nature. If not, it can wait. If it truly is urgent and by this I mean an emergency then yes take the call, answer the text or whatever. Otherwise use the time to connect with friends and loved ones.

If you are interested in learning how to better use your technology and save some time of your own call me at (917) 572-3468.


Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.  Our web services are provided worldwide.

Better Control Your Facebook Privacy

You probably have heard about Facebook sharing too much of your information.

Hopefully, you also are concerned about what Facebook does with your information. Ever wonder how they suggest "friends" to you or how the ads you see appear to be aligned with your interests?

While Facebook does not have the best track record regarding privacy, there are a few things you can do that can improve your privacy on Facebook.

Given Facebook's privacy policy, which seems to constantly be changing, you'll want to set up your preferences where you have as much control as possible. One in 10 Facebook users in the US ignore Facebook privacy settings. That is 13 million people.

More than 60 percent of apps users do not use privacy controls. If you have not already done so, the first thing you need to do if you are allowing others to see your date of birth is to make sure no one can see your birth year. By clicking on "Update Info" go to "Basic Info." Under your birthday, make sure that the option under your birthdate does not enable the year to be shown.

Doing this makes it more difficult to steal your identity. It usually is also a good idea to set your telephone number to be seen by "Only Me." There also is probably no need to put your address on Facebook as well.

Regarding the other information about you, you should determine what you are comfortable sharing and with whom. I worked with a client recently who did not want to put too much information about herself and then decided to put and share her hometown in the hope of finding some old friends. Most of my information and posts I share with friends only. That is my personal comfort zone. 

In "Privacy Settings," you'll likely want to set your default privacy to friends. Under "Timeline and Tagging," you'll want the ability to review posts friends tag you in before they appear on your timeline. Turn this option "On."

In "Privacy Settings" under "Apps You Use," you can edit the settings for your apps. In the individual apps, you'll likely want to limit who can see the posts the app makes for you to "Only Me."

There are more ways to increase your Facebook privacy. These are just some of them. As Facebook's settings are subject to change, you should review yours every so often. Regardless of your privacy settings, you always want to be careful of what you post on Facebook. If you have specific questions regarding your Facebook account, I am available at (917) 572-3468.

Computer Concierge NY LLC, provides expert computer and technology services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity. 

Gas Buddy - Your Buddy for Finding the Lowest Gas Price

With summer here many of us are taking trips with our cars. If you are looking for the lowest gas price while on your travels or even locally you may want to think of having the GasBuddy app on your smartphone. GasBuddy is a great app to help you find the lowest price in your area.  If you do not have a smartphone you can go to http://gasbuddy.com and search before you hit the road. The prices are for areas in the US and Canada and the various grades of gas. Prices are obtained from members and you can see when the price was entered as well.  By removing the price data after 72 hours for each station, you are assured the prices are current.  The site is free, has about 5 million users and is advertising supported.

Gas prices can widely vary in an immediate area.  I have used it on my trips and found it to be useful in finding the lowest prices wherever I was. When we were in Maine last summer, prices in a small area varied as much as $0.20 per gallon. The app also gives directions to get to that gas station as well.  Just make sure that a passenger is doing the search for you or you have pulled over to the side of the road if you are doing the search yourself.

So give the site a try and/or add it as an app to your smartphone and start saving. You may decide that you too wish to become a contributing member and help yourself and others find the lowest priced gas in your area.

If you have further questions or wish to know of other apps that may be useful to you, please call me at 917.572.3468.

Computer Safety in Public

By Infrogmation of New Orleans (Photo by Information) [GFDL (http://www.gnu.org/copyleft/fdl.html) or CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

Last week while volunteering at the Central Queens Y in Forest Hills, I was working with a gentleman about using email. I mentioned to him the importance of signing out of his email and any other site he signed into when finished using a public computer. Five minutes later when he was done, he started to leave without signing out of the public computer he was using and I needed to remind him about the importance of doing so. Using a computer in public whether it is on a public desktop computer or a public Wi-Fi can be more secure if precautions are followed.

Hotels and libraries are two places where there may be a public computer for all to use. I will also include using a friend’s computer here as well. They are only as safe as the internet security that the computer is using. It may be a good idea to check to ascertain that the computer is secure.  As I noted previous it is important that when you are done using the computer (even if for a quick moment), you sign out of all sites that you had logged into. This includes your email and Facebook accounts.  If you forget, the person using the computer after you has access to the accounts you did not log out of. They would have the ability to send spam or perhaps post inappropriate comments on your Facebook account as you. When logging onto a site and you are prompted to save your password or if the default is “Yes”, make sure that you do not allow the computer to save your password.  Unselect the “Yes” default where applicable.  You should also make sure that no one is snooping over your shoulder in an attempt to obtain your passwords or other confidential information.  What I always do when leaving a public computer is to clear browsing data.  This includes browsing history, cookies and autofill form data.  It is another layer of security.

When you are using a public wireless network such as Starbucks or in an airport, you also should make sure that no one is snooping over your shoulder and ascertain that the computer you are accessing the Wi-Fi network has the needed security.  You also should be sure that any sharing features that you have turned on are turned off.  This would include file and printer sharing as well as network sharing as well.

Last whether using a public computer or public Wi-Fi never do banking, credit card or other financial transactions. In the event there is a keystroke logger on that public computer you are using or sniffer intercepting data over a public Wi-Fi network you do not want to put information out there that can compromise your personal information. I also would never enter any information that could be used to steal your identity.  A while back I did a blog on choosing a good password. In it I mentioned that you need to have different passwords for the sites you log into. Click on link.  Should a hacker ever get the password to a site you logged into, they realize that many people use the same passwords to log into their accounts. Having different passwords will minimize the damage.

These are a few ways to keep yourself safe while using your computer in a public Wi-Fi system or using a public computer.

If you have additional questions about computer safety or any other technology questions, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com  

My Facebook page http://on.fb.me/MikesCCNY provides information on the current goings on in the technology field. There are tips to better use your computer and smartphone. For timely information, please visit and "Like" my page.

Your Child Is Away At College. How Will You Keep In Touch?

Back in the day when I attended college, keeping in touch with my parents was simple.  I had a phone in my dorm room that I called them on or they called me on. We tried not to stay on the phone all that long since we were charged by message units which was related to both distance and time on the phone. I went to college in Manhattan and my parents lived in Massapequa which is on Long Island. There was also the occasional letter. Those students whose parents lived out of town had a different issue that some of us chronologically gifted people may know as long distance charges. Some dorms did not have phones in their rooms but there was a payphone in the hall. That created a different issue of trying to keep the call short since you may not have had much change, collect call charges could be expensive and there may have been a line to use the phone.

Today things are totally different.  Almost all college students have cell phones and there is Skype and iChat for video conferences.  The cell phone provider you use at home may not have a strong signal where your child is at school. As a parent, it may be worthwhile for you to change cellphone providers or it may be more beneficial for your college student to get a cell phone plan of their own with a provider that has good cell phone reception at their school.

There is also video chatting. Skype and iChat are the two big ones here.  We’ll keep our discussion to Skype as this works on both PC and Macs.  iChat is a proprietary program that only works on Apple products. With Skype you can talk to anyone, anytime, anywhere, any length for free provided you are speaking with someone who is also using Skype. The only charge would be for internet connection fees if any. This is just like at home.

One other possibility to think about is Magic Jack.  For a $70.00 initial investment and a $30.00 annual subscription you can make unlimited calls to the USA and Canada from anywhere in the world where there is an internet connection.

You will or should be having discussions with your college child about the new experiences they will be having. You also will need to also discuss how you will be communicating with him or her while they are away. Will their college friends be using the same cell phone provider? Will you and your child have the same cell phone provider?  If an emergency was to arise how will you get in touch?

Regardless of what plan you choose, your student should also bring an Ethernet cord with them.  If your student lives in a dorm where there is an Ethernet connection you and them will be glad particularly if the Ethernet connection is the only way for them to connect to the internet.

If you have additional questions about keeping in touch with your college child I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com

My Facebook page http://on.fb.me/MikesCCNY provides information on the current goings on in the technology field. There are tips to better use your computer and smartphone. For timely information, please visit and "Like" my page. 

Except for customized Excel spreadsheets which are provided in the USA and Canada, Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.

Do You Think Setting Up Your Computer Is As Easy as Taking It Out of the Box and Following the On Screen Instructions?

My 17 year old son who is somewhat tech savvy got a new laptop computer last month. As such, I did not expect him to ask me for help in setting up his new computer. Even afterwards he had a question since his screensaver was not working properly which I promptly fixed for him.

It got me thinking and realizing how much more there is to setting up a computer than just taking it out of the box, making the necessary connections and following the on screen instructions. I always knew, but with my 17 year old asking for help did not realize how much more it truly is.

Here are just a few things to consider: 

1.     Do you know which programs need to open when you start your computer? Unnecessary programs opening when you start your computer up will slow start time.

2.     Do you have a system recovery disk should you ever need it?

3.     Do you know the correct update setting for your computer to use? Make the wrong selection and you are more likely to get a virus or have another computer problem.

4.     Do you know what to do when your factory installed antivirus program expires? This will occur shortly after you purchase your new computer. The right move will keep your computer virus free and save you money in the long run.

5.     Do you know how to set up your computer to find and open your favorite programs and files quicker?

If you live in Queens or Nassau County, NY call me at 917.572.3468.  Installing computers is just one of the technology services I offer.  I also provide expert computer training in the convenience of your home (seniors a specialty) as well as computer troubleshooting, printer setup, computer repair, computer support,wireless networks, and more.

Computer Concierge NY LLC, provides expert computer services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.  

Back Up Back Up Back Up

Every year, 43% of computer users lose their music, photos, documents, and more. – PC World 2010.  A March 2012 article in Gigaom noted that 60% of 640 small and medium businesses surveyed have not even budgeted for backups. Only 15% of those surveyed have an automated backup plan in place. These numbers are even worse for consumers where 29% have never backed up their computers per Backblaze.com.  I find this to be very disturbing. In the event of a hard drive failure, these people could lose things such as pictures of loved ones, letters, notes, spreadsheets, memories, etc. that are not stored anywhere else and are at risk.  Businesses not backing up are in danger of losing important information for their business such as financial records, important correspondence, etc.


Backing up is a cheap insurance policy against data loss. It does not take long (backing up data to a DVD takes less than ½ an hour) and to purchase a 10 pack of rewritable DVDs at Staples costs under $18 on their website. To recover data on your hard drive from a data recovery service will run about $500 minimum up to a few thousand. Recovery is not guaranteed however. One service also prices out by emergency service which is 24 hours; priority service which is 3 days; and standard service which is 2 weeks turnaround time. You want 24 hour turnaround and you will pay for that level of service. Many who have a computer for personal use will find using a DVD to back up your files adequate.

On a personal note, when I have had to reinstall data from my backup, I was up and running with the essential files and programs within about 4-5 hours. I can be surf the internet in a lot less time. Note that you should have your program disks in a safe place. The cost, not in the hundreds or thousands of dollars but less than $100 which was the cost of my external hard drive.


My question to you then is what scenario would you rather have when your data is lost? Personally I prefer my inexpensive insurance policy so to speak of backing up my data should I ever need it. Several years ago in about a 3 week span, 2 friends of mine lost data on their computer. One was due to a flood in their office and the other was due to a hard drive crash. They did not have backups. Confidential client data and irreplaceable family pictures were lost. Had my friends backed up their computer, any loss would have been minimal. If you think this could never happen to you, think again. As they say, “An ounce of prevention is worth a pound of cure.”

Further, I also have copies of backups away from my home. Should the unforeseen happen, I still can get my data. Hopefully that scenario will never happen but if it does, I am prepared.

You can use different media to back up your data. A USB drive (although I do not recommend that you use this method), DVD drive, external hard drive, online backup service. Prices will vary of course. If you are using an online service, some also offer a free version. These versions are not as good as the paid versions. A free service may meet your needs so do keep that in mind. If you choose a paid service, Carbonite offers a plan with unlimited space for as low as $59 per year per computer. For those that need to back up more than 1 computer, they also offer other plans. I have only heard good things about them.

In the end the choice is yours. Before deciding that you will not back up your data, think about what would happen if you don’t and you have a hard drive crash, a virus that destroys your data or some other mishap.

If you have additional questions about backing up your computer(s) please call me at (917) 572-3468. I can determine the backup plan that is best for you. Think of it the same way you think of auto insurance, homeowners insurance or any other type of insurance. You hope you do not have to use it but should you ever have to use it you are glad you have it. I also can back up your files for you so that in the event of a hard drive failure you will have files as of the date of backup.

Good Freeware Review Site

As you probably know there is software that is available at no charge.  There are a few good sites to go to for recommendations notably  http://www.pcworld.com/ and http://www.cnet.com/.  Another not so well known one but very good one is http://www.techsupportalert.com/

Techsupportalert.com reviews and lists free software by category. Their primary function is dedicated to helping you determine the best freeware product for your needs. If you are looking for a free antivirus program there is a category where they rate the best antivirus software.  There are many other categories as well.  The home page is set up in a user friendly format and is easy to navigate.   They have an "Editor's Choice List" for their best picks in every category.  Further they have a category of "Best Free Online Applications and Services." These represent the best online available by category in the cloud.  For those not familiar with the cloud, think of having a personal storage site away from your home.  The cloud is storage on the internet. An example of this would be free online backup services.  This does not take up any space on your hard drive as the backup is in the cloud. There is also a forum where you can post questions or answer other's who have questions.

So the next time you are looking for a freeware program or free online service or application, give Techsupportalert.com a try.  I don't think you will be disappointed.

You Need Secure Passwords For Your Accounts - How To Make One

Last week 3 prominent websites revealed that passwords to log into their respective accounts were stolen.  It was also reported but not confirmed that presidential candidate Mitt Romney’s Hotmail account was hacked as well. When you add to the fact that there are people who use the same passwords for each website they set up an account for, there is more than ample reason to be concerned.  Keep in mind even the strongest password would not have protected you from the LinkedIn and eHarmony hacks.  This is because the files containing passwords were hacked. You need to do what you can to protect your online accounts from being hacked.

So you may ask how do you have a password that is difficult to hack?  I said earlier that there are those who use the same password for everything.  You have separate keys for your home, car, office, etc.  You should also have a different password for all of your accounts.  If you were to have the same key for your home, car, and office, someone would only need to get that one key to have access to all.  The same concept is true for passwords. A person gets that one password and they have the key to all. 

Your password needs to have at least 1 of the following: Upper case letter, numeric character and at least one special character (*,$,@).  How long should your password be? Your password should be a minimum of 8-12 characters. I personally would opt for the latter. A few years ago, a computer professional using the name of John P. wrote how quickly he could crack a password based upon the password length and types of characters used while on a computer. For 3 characters it was 0.86 seconds using all types of characters (uppercase, lowercase, numbers, characters) and .02 seconds using only lowercase characters in your password. For 8 characters the times were 2.10 centuries and 2.42 days respectively. The assumption is that you were not using a word in the dictionary. Going from 8 to 9 characters increased the time to 20 millennia and 2.07 months respectively.  And yes, your password should not contain words in any language.

So how do we create a secure password?  Think of a sentence that you can remember.  For example “My Dog Was Born in 2011.”  With that sentence we can create a password “Mdwbi2011!” This password represents the sentence by using the first letter in each word, adding “2011” and then adding an exclamation at the end. We capitalize the letter “M” since it is the first word of the sentence. As mentioned, we do not want to use the same password for each account. So what do we do to create a unique password for each account. Most will suggest adding a prefix prior to the acronym password noted above. To be different, add at the end the first three characters of the account.  For example using Facebook, your password would be “Mdwbi2011!fac”

By using the example above as a basis for creating passwords for the sites you use, you can greatly reduce the chance that your password will be hacked as your passwords will be much more secure and much harder to break.

While we are on the subject of passwords, it is easy and convenient to enable the option to remember passwords. This will enable anyone using the computer to log onto the site without knowing your password.  Especially when using a laptop, you should disable this option whenever it is given. It is another layer in staying secure. Further I have worked with clients who leave their list of passwords on the same desk as their computer in full view of all. I have heard stories of relatives, housekeepers and others copying these to access their sites and get information they would not have gotten otherwise. If you are keeping a list of passwords, keep it in a safe place but not such a safe place that you forget where you put it. 

If you have questions regarding password security or other technology issues I can be reached at (917) 572-3468.

Computer Concierge NY LLC, provides expert computer and technology services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.  

Online Instruction Manuals

Do you wish you wish you had a manual for the used treadmill you recently purchased?  Are you still looking for the manual for that dishwasher you purchased 8 years ago?  Well you may be in luck.  


There are a few ways that you can get that manual online. For starters you need to know the brand and model number of the product you want a manual for. Further you can save it on your hard drive. An advantage of saving it on your hard drive is that you can download manuals for items you own and save them on your hard drive. You can save on storage space since the manual that came with your purchase can probably be discarded.


Many companies on their website (usually a customer support section) have a way to download the instruction manuals from their website to your hard drive. Two good websites are Manualsonline or Safemanuals. By creating a free account on Manualsonline you can have an online "Virtual Filing Cabinet" where you can store your downloaded manuals from their site. Further you can participate in discussion groups and receive personalized updates. The only downside to this virtual filing cabinet is should you lose internet service you will need till it is restored before being able to access your online virtual filing cabinet. The workaround for this is to also save a copy on your hard drive.


If these fail, you can always do a search on Google. Start by typing in the model number and manual, instruction or instruction manual.  Ex: Omit quotes. I am using a model ABC123 as an example. "ABC123 manual"  "ABC123 instruction" "ABC123 instruction manual".


You may find that manual for that old TV that you were looking for in your home and was unable to locate.


Computer Concierge NY LLC, provides expert computer services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.  

GCF Learn Free

For those wanting to learn a new subject or brush up on a new one, GCFLearnFree.org is a good site to start.  With courses on subjects like computer software (particularly Microsoft Office), everyday life, money, and career this is a good place to go to for free courses. You can study at your own pace and there are accompanying videos that aid in your grasping the subject and greatly support the content taught. You also can register for courses given online that are graded by instructors. These instructors also will also provide help and feedback as well. You can finish these courses in a few days or up to 4 weeks. Upon completion for these you are awarded a certificate of completion.  You are not awarded a certificate for completing the self paced courses. There are also some good GCF videos on YouTube as well.  See link:  http://www.youtube.com/user/gcflearnfree

Some of these courses are very basic like "Cash Back".  Others like the ones for the various editions of Microsoft Office Excel and Microsoft Office Access are more involved.  By creating an account you are able to see what courses you have taken or are in the process of taking.  Courses that are more involved have various sections and a challenge at the end of each section. What I like about the Microsoft Office courses are that they are not only offered for the current version but for several previous versions. It is not necessary to be using the current version to get instruction that is meaningful for you. For those who are beginners with regards to computers, their Computer Basics course is useful and informative.  Most of their courses are computer related. Their Facebook page notes that  they provide "innovative online learning opportunities to anyone who wants to improve their technology, literacy, and math skills."

You may wonder how are they able to do this for free. GCFLearnFree.org is supported by the Goodwill Community Foundation. GCFLearnFree.org serves to support the educational mission of the Goodwill Community Foundation which is "to create and provide education, employment, and life enrichment opportunities for people who desire to improve the quality of their lives" as per the GCFLearnFree.org site. It certainly is a good site to go to for your lifelong education.


Computer Concierge NY LLC, provides expert computer services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.  

Google Search Tips to Search More Effectively

Google is the #1 search engine going. Almost 75% of internet volume of searches as noted in http://www.hitwise.com/us/datacenter/main/dashboard-10133.html for the 4 weeks ended May 29 are made through Google. That said, this blog are ways to make your internet searching easier using Google. The underline phases are the verbatim ways to enter the search terms in Google:

• Crossing delancey – the words crossing and delancey

• “Crossing delancey” – the exact phrase Crossing delancey

• Crossing –delancey - the word crossing but NOT the word delancey

• define:crossing/definition:crossing – definitions of the word crossing. Both define: and definition: are acceptable when searching in Google for definitions.

• phonebook: Joseph Torre NY – phone listings of all those named Joseph Torre in New York.

• stocks:pfe – find Pfizer’s current stock price.

• movie: the blind side 11360 – show show times in or near zip code 11360 for the blind side

• weather:11360 – weather and forecast for zip code 11360

• Site:cnn.com obama – search cnn.com for all information on obama. This can be done for all websites. “Site: “ only searches on the website or domain indicated in the search parameter.

• Crossing#or#delancey – the words crossing or delancey

• Crossing#and#delancey – the words crossing and delancey – this is another way to search for the words crossing and delancey. Using “#and#” in your search is great for searching where you are more than one phrase, term, etc. For example “Tom Seaver”#and#”world series”. Google will search for where the terms “Tom Seaver” and “world series” occur. It is not case sensitive.

Did you know you can do arithmetic calculations using the Google search bar?

Using + - / * keys, you can do basic adding, subtraction, division or multiplication functions. In the search bar put in “2*3+5” and your search will return the correct value of 11.

You can also use Google to convert units in measurements. For example typing “3 tbsp to cup” and hitting the enter key gives a result of 0.1875 cups.

Google is a very good search engine and by following some of the suggestions noted can speed up what you truly are searching for.



Computer Concierge NY LLC, provides expert computer services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.  

You Probably are Overpaying to Keep Your Computer Secure

Some of you over the holidays received computers as gifts. If you received a PC as opposed to a MAC you probably got a trial version of a program to secure your computer against viruses, spyware, etc.  Once this trial period is up (usually after 30 days), you need to pay to renew this program. The cost of this can be as much as $80 per year. 


If your computer is for personal use or you use it for a very small business, you do not need to pay for internet security. There is free security software that you can use instead. Some of it is good.  Some not as good.  Assuming that you keep your computer for 5 years, you are paying $400 to protect it that you can avoid spending.  Save $$$.  I use security software from a highly respected company. It is legal and not a pirated copy. Computer Concierge NY LLC can install this on your computer too. Given an $80 per year charge for security software once the trial period ends, my cost to you to install it will pay for itself in less then a year. If you expect to keep your computer 5 years, our cost to install will pay for itself several times over the life of your computer. Did I mention, the software is absolutely free?

Have a new computer and unsure how to set it up? There is more to setting up a computer than taking it out of the box and following the online instructions. Our costs for a basic computer set up can save you as much as $300 over the life of your computer assuming you are keeping it for 5 years. The set up includes the same free security software used on my computer. The $300 savings more than doubles the costs to set up your computer.

One other thing. A major consumer electronics retailer that sells and services computers will not tell you of this free software. If they install your computer, their costs to you will be higher than what we charge. They will not install this free software for you. They will likely try to sell you what you do not need. They have done it to friends and customers of mine. They tried to do it to me.

I can be reached at 917.572.3468 and I look forward to saving you money.

Buying a New Computer

Sooner or later you will find yourself in the market for a new computer. It could be a replacement for an existing computer, your first computer purchase (not likely if you are reading this), or an additional computer.

When that time comes you need to keep a few things in mind. The first is probably what will you be using your computer for? Will you use it for word processing, surfing the net, photos, etc? While you need to realize your use may change as your computer usage evolves, you should not purchase much more of a computer than what you will need. Don’t purchase a computer that is suited for games when you will only be doing surfing and word processing.

You should get the most recent operating system provided it has been around long enough to work the bugs out. Usually the operating system should be out a few months.

Consider your space requirements and where you will primarily be using it. If you live in a small apartment, will you have space for a desktop? Would a large laptop (11” and up screen) that is considered a desktop replacement be more suitable? If you have a desktop, you likely will not be moving it around much if at all as it involves a tower. Also keep in mind if you are purchasing a laptop, a bigger one tends to be less expensive.

With that in mind, if you are purchasing a laptop you need to know again how you will use it. If you will be travelling with it often, you should consider a smaller one. You also need to realize that the keyboard is not a standard keyboard that you would find with a desktop. You can buy an external mouse and keyboard to use with your computer but this will take up space in your computer bag which you should get if you are buying a laptop. If you are getting either an external mouse or keyboard, get the mouse. It is more value added to a laptop than the keyboard as far as speed is concerned.

Also note that more and more laptops these days come with a cam for videoconferencing.

You also have 3 other aspects to consider. Note that the minimums given are as of now and will change as technology changes. Random access memory (RAM), processing speed, and hard drive size. RAM is the most important. It is the memory used when your computer is on. Once your computer is turned off, this memory is no more. It is sometimes referred to temporary memory. The more RAM, the faster your computer operates and this is the most important of the 3 components. It is where the operating system all opened programs, and current data used are stored. Your minimum RAM should be 2GB and if money is not an issue, a minimum of 4GB. You also need to consider your hard drive size. Think of this as the drawer space for keeping clothes. It is your permanent memory as opposed to RAM memory. You should have a minimum of 160 GB of hard drive storage. If you will be storing, pictures, video, audio streams, you will need more depending on how much you plan to store. Processing speed is the speed of your computer. You do not need to get the fastest processing speed available. You should get 2nd or 3rd fastest. You will not notice the difference and you will appreciate the savings.

The next issue is MAC vs PC. There is a greater availability of software for a PC than a MAC but this gap is a lot less than it used to be. There are other factors to consider however. See below:

MAC Advantages
1. Not as Prone to Viruses.
2. Less Issues of Breakdown – also quicker to start up and shut down.
3. Excellent training. A lot is free.
4. Better maintenance and customer service.
5. Easier to use. However Windows 7 operating system has greatly narrowed this gap. It is competitive with MAC’s Snow Leopard Operating System.

PC Advantages
1. Owned by 90% of people and businesses.
2. More varieties (HP, Dell, etc).
3. Less expensive especially laptops.
4. More for businesses especially since more availability of software as noted.

Last but not least if you are buying a desktop, think about the screen size of your monitor. Again space considerations come into play.

By doing a little research into your needs and space availability you will be able to get a computer that works best for you.

Check that Connection

There are times when that appliance, home entertainment unit, or computer does not start and panic will start to set in. It is basic but sometimes the issue can be resolved by simply checking to see that the appliance is connected to an outlet or if the outlet is controlled by a light switch checking to see that the switch is in the on position.
So the next time that appliance fails to start, don’t panic. Check to see that it is plugged in. If that light switch is turned on, plug something else into the outlet. You may be surprised at how much time you saved by not panicking where the issue is not the appliance but rather the connection and a whole lot of troubleshooting is not necessary and you’re able to go as you normally would in no time.