So Why Do You Not Back Up Your Files?

So who out there after reading my recent article about backing up http://goo.gl/c2Gl0 still doesn’t back up their data files? I emphasize it in discussions with clients, friends and colleagues yet many people still do not back up their data files or if they do it is not often enough. Their excuses range from: I have no important files; I'll get to it; I can get my files; I don't want to spend the money. The big reason to back up your data is this: In the event of a hard drive failure for whatever reason, you have a backup copy of your data. Important documents, sentimental pictures of children, grandchildren and other loved ones will not be lost in the event your hard drive fails. If you are one of those who still do not back up your files, this is a must read.

Let's address each of these excuses one by one:

-- I have a good friend of mine who never backed up his files. His excuse was that he had no important files. Recently he had an issue where he thought his hard drive had crashed. Suddenly he had important files (including pictures from a recent trip) on his hard drive that he needed to have. Fortunately the issue was not with his hard drive but rather another issue. His data was saved.

-- "I'll get to it" is another excuse I have heard a few times. This is a variation of, “I don’t have the time.” Hopefully when you get to it will be before your hard drive fails. If you have a hard drive failure it is too late. If you are a heavy computer user, you should back up your data once a day. I know someone who had their tax return on their hard drive.  He was going eventually do a backup. Unfortunately, the hard drive crashed and he lost his tax return and the worksheets he used to prepare it.

-- "I don't want to spend money on it" – To paraphrase John Wooden, “If you don’t want to spend the money to back up your data, how about spending a whole lot more to get back the data should you have a hard drive failure?” That is if the data can be recovered. I checked with a national chain. If they can do the job in house the cost would be between $100 - $160 with it being ready in 2-4 days. If it needs to be sent to a data retrieval service the cost can run as high as a few thousand dollars. It will not be ready in 2-4 days but 2-3 weeks. How long can you wait for your data? Your costs to backup your data may even be FREE. Backing up will greatly lessen the anxiety of a hard drive failure.

-- "I can get my files" - A hard drive failure can occur without any previous warning. How will you get your data? See above paragraph for how long it would take and the cost.

The bottom line is you must have a backup in the event your hard drive fails. In the event of a failure you will be glad you had that backup. What would be the cost to you of losing a resume, pictures of children and grandchildren, tax returns saved on your computer with worksheets, schedules, etc? Backing up will save you money, time and aggravation. If you know someone who does not back up their computer, please for their sake make sure they read this.

What is the best way to do a backup? It depends on a few factors such as how much data is on your computer.

If you have additional questions about backing up your files, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com 

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.

Computer training and many types of computer repairs can be done remotely. If you or someone you know needs either training to better use your computer or repairs I am now doing it on a remote basis in addition to in person locally.

http://computerconciergeny.com/3/post/2012/10/joinme-how-to-use-to-allow-someone-to-remotely-view-and-control-your-computer.html takes you to a narrative to use Join.me. It is a very user friendly site and it is easy to temporarily allow control of your computer. I also did an online video as well which is on the following link. http://www.youtube.com/watch?v=AyRSqpYNVQY

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Back Up Back Up Back Up

Every year, 43% of computer users lose their music, photos, documents, and more. – PC World 2010.  A March 2012 article in Gigaom noted that 60% of 640 small and medium businesses surveyed have not even budgeted for backups. Only 15% of those surveyed have an automated backup plan in place. These numbers are even worse for consumers where 29% have never backed up their computers per Backblaze.com.  I find this to be very disturbing. In the event of a hard drive failure, these people could lose things such as pictures of loved ones, letters, notes, spreadsheets, memories, etc. that are not stored anywhere else and are at risk.  Businesses not backing up are in danger of losing important information for their business such as financial records, important correspondence, etc.


Backing up is a cheap insurance policy against data loss. It does not take long (backing up data to a DVD takes less than ½ an hour) and to purchase a 10 pack of rewritable DVDs at Staples costs under $18 on their website. To recover data on your hard drive from a data recovery service will run about $500 minimum up to a few thousand. Recovery is not guaranteed however. One service also prices out by emergency service which is 24 hours; priority service which is 3 days; and standard service which is 2 weeks turnaround time. You want 24 hour turnaround and you will pay for that level of service. Many who have a computer for personal use will find using a DVD to back up your files adequate.

On a personal note, when I have had to reinstall data from my backup, I was up and running with the essential files and programs within about 4-5 hours. I can be surf the internet in a lot less time. Note that you should have your program disks in a safe place. The cost, not in the hundreds or thousands of dollars but less than $100 which was the cost of my external hard drive.


My question to you then is what scenario would you rather have when your data is lost? Personally I prefer my inexpensive insurance policy so to speak of backing up my data should I ever need it. Several years ago in about a 3 week span, 2 friends of mine lost data on their computer. One was due to a flood in their office and the other was due to a hard drive crash. They did not have backups. Confidential client data and irreplaceable family pictures were lost. Had my friends backed up their computer, any loss would have been minimal. If you think this could never happen to you, think again. As they say, “An ounce of prevention is worth a pound of cure.”

Further, I also have copies of backups away from my home. Should the unforeseen happen, I still can get my data. Hopefully that scenario will never happen but if it does, I am prepared.

You can use different media to back up your data. A USB drive (although I do not recommend that you use this method), DVD drive, external hard drive, online backup service. Prices will vary of course. If you are using an online service, some also offer a free version. These versions are not as good as the paid versions. A free service may meet your needs so do keep that in mind. If you choose a paid service, Carbonite offers a plan with unlimited space for as low as $59 per year per computer. For those that need to back up more than 1 computer, they also offer other plans. I have only heard good things about them.

In the end the choice is yours. Before deciding that you will not back up your data, think about what would happen if you don’t and you have a hard drive crash, a virus that destroys your data or some other mishap.

If you have additional questions about backing up your computer(s) please call me at (917) 572-3468. I can determine the backup plan that is best for you. Think of it the same way you think of auto insurance, homeowners insurance or any other type of insurance. You hope you do not have to use it but should you ever have to use it you are glad you have it. I also can back up your files for you so that in the event of a hard drive failure you will have files as of the date of backup.

Xmarks for Saving and Syncing Bookmarks

Due to the recent acquisition of by LastPass, Xmarks will continue on.  It is a great tool for backing up your favorites/bookmarks as well as for syncing them across browsers and other computers. You can sync your bookmarks currently among Firefox, Google Chrome, Internet Explorer, and Safari browsers.  


You need to decide which computer and browser is where you will make initial changes to your bookmarks. Usually this will be the browser that you use most often on your main computer.  From here, you can sync across your other browsers and any other computers you have.  Xmarks allows you to merge bookmarks on Xmarks server with your browser, keep bookmarks on your browser discarding those on the server (main bookmark), keep the bookmarks on the server while discarding those on your browser.  You also can integrate passwords (not recommended), and open tabs as well as enabling automatic synchronization. This is a great timesaver that eliminates the need to do this manually. A feature of Xmarks is also that you can be away from your computers but can retrieve that necessary site that you wish to access but cannot remember the name by accessing the website and logging into it. I found the instructions easy to follow and the program is user friendly.


A paid version of Xmarks ($12 annually) allows you to sync between your smartphone and track and backup all changes to your bookmarks. My personal opinion is that this is not needed.  


While there are ways to save your bookmarks on your computer and sync using your saved bookmarks on your computer, Xmarks is a free way to do this saving time and aggravation.


I also want to extend my best wishes to those celebrating a very Merry Christmas and to all a very Happy and prosperous 2011.

Preventive Maintenance for Your Computer

Just like we all or at least should do an oil change every 3,000 miles to keep our cars running properly and go for an annual physical exam so that we are healthy and stay that way, we also need to do preventive maintenance on our computers.  We need to be proactive with our computers, cars, ourselves, etc.  Here are a few computer maintenance tips that will help increase the life of your computer:

1. Defragmenting your hard drive - This reorganizes the files on your hard drive that allows them to be accessed more efficiently. This should be done on a weekly basis.  If it is not done, your computer will operate at a notably slower  pace.  Go into your "Start" tab select "All Programs" then "Accessories", "System Tools", "Disk Defragmenter".  This can be set to run automatically.  "My Defrag" and "Defraggler" are free programs that will also defrag your computer.  Norton Systemworks is a security suite that offers defragging and can be purchased online and at stores. 
2. Your computer also accumulates files that you no longer need. These are files such as temporary internet files, deleted files in your recycle bin and windows temporary files.  To clean up unneeded files, go to your start menu.  In the search bar type in ""Disk cleanup" and select  the Disk Cleanup program shown on top.  The program will scan for files that can be safely deleted.  Select those files you wish to delete and select OK to delete.  This should be done on a weekly basis as well.  A free program CCleaner can be downloaded that will perform this and I recommend this program. 
3. Backup, Backup, Backup.  I cannot say this enough.  I recently did a blog about backing up data.  http://mklubok.blogspot.com/2010/06/back-up-back-up-back-up.html.  80% of computer users do not have backup software installed on their computer.  This is a cheap insurance policy against data loss.  Recovering data on your hard drive from a data recovery service will run about $500 minimum up to a few thousand. Recovery is not guaranteed. One service also prices out by emergency service which is 24 hours; priority service which is 3 days; and standard service which is 2 weeks turnaround time. If you want 24 hour turnaround you will pay for that level of service.  As I noted in my last blog, Dropbox can be used to back up your data as well in the cloud as well as to other computers. http://mklubok.blogspot.com/2010/06/dropbox-real-good-program-for-file.html.  Up to 2GB is free.  You can also back up up to 50GB for 9.99 monthly.  I discussed other backup sites in my blog on backing up.  
4. Make sure your security and anti virus, anti spyware software are current and up to date.  If not, your computer is an open target for new viruses, malware, etc.
5. You also want to check your hard drive about monthly to fix file system errors and recover bad sectors on your hard drive.  This may take several hours so make sure you will not need your computer for a while.  Select "Computer" or "My Computer" Select "C:" and right click on and select "Properties" and then select the "Tools" tab. You then select Error Checking. Select automatically fix file system errors and scan and attempt recovery of bad sectors.  When you get the prompt asking if you want to run this the next time you start your computer, select yes.  Then restart your computer. Again, it may take a while to run.  

By following these steps you will help to extend the useful life of your computer.  

How I Backup My Files

Possibly due to my posts about the importance of backing up files http://goo.gl/IBXm2 http://goo.gl/xltNy as well as being the owner of Computer Concierge NY LLC, I have been asked how do I back up my files. Let me first say that for any of the products I mention, I have not received any compensation or assurances, hints, discounts, etc of compensation as of June 30, 2011 for mentioning the products in question by anyone.

I use an external Western Digital Hardrive Model #WDBAAA6400ABK-NESN that I purchased from Amazon. It provides for automatic and continuous backups. If any file of mine is changed it is backed up when I close the file. When I have had to rebuild my system, it has worked fine and I was able to restore all my files. Further if I need to go back to a previous version of a file I am able to do that as well. My personal setting is where I can go back up to 5 file versions prior to the current one. I also have backups on several DVDs I keep offsite that I update about monthly. One of these is constantly updated while for the other DVDs it is a 1 time deal once the DVD is filled. Should there ever be some sort of catastrophe at home or if the external hard drive fails, I have a way of going offsite and getting back the contents of my files. It is recommended that you have another backup away from your computer should this instance occur.

I also am a Dropbox user.  I have blogged about Dropbox in the past.  http://goo.gl/1Imgp I recommend it for all. You can sync up to 2 gb for free to your Dropbox account. However there are ways to get even more storage free. The most common is suggesting it to someone and when they become a Dropbox user from your suggestion both of you get an extra 250mg of storage.

This is the backup system that works for me. What type of backup system you need depends on various factors. For those living in Queens and Nassau County, NY call me at 917.572.3468. I can determine the backup plan that is best for you. Many people think a hard drive failure cannot happen to them. Nothing is farther from the truth. You need to have a backup plan and follow it before it is too late.

Cloud Computing AKA the Internet

These days a lot is mentioned about Cloud Computing. In a nutshell cloud computing is another term for the internet.  When services like Mozy.com mention online backup what they also mean is that your data is backed up in the cloud. When you are on vacation and check your email, that email is stored in the cloud. If you are using a spreadsheet program in Google Docs and calculations are made to that file, the calculation is done in the cloud.  These are just a few applications that are done in the cloud.  Google has been designing a new operating system Google Chrome OS that will work exclusively with web applications. It is expected to be released later this year.

The beauty of the cloud is that you are able to access your files anywhere there is an internet connection.  If you are halfway around the world and need to know where that Tuesday meeting after you get back is and with who, you can go to an online product like Google Calendar to find out. Items in the cloud do not take up space on your hard drive.

Needless to say it isn't perfect and there are issues and concerns the biggest being privacy and security.  Since you are trusting your data to a third party you want your information to be secure and not easily accessible to those you wish to keep it away from. You also want to be assured that the provider will not lose your data.  As we know Facebook has had security and privacy issues.  I believe that as we move more into the cloud, these issues will resolve themselves. Security and privacy will be much improved because of competition and technological advances. Another issue is the accessibility of the data.  What if the internet goes down or either you or your provider lose internet access?  The quick and short answer to this is unless you have backed up your data locally you have to wait until access is restored. That said, web services are continually improving as to access and security.  Like any service providers there are good and bad.  Keep in mind if your hard drive crashes or you cannot get on your computer for some other reason, having backups is important. Cloud applications do guarantee the safety of your data.  Any reputable company storing your data online will have backups of their own.  I will say this in closing for those of you who do online banking and/or get credit card statements online. The bank statements you see in your account where you do your online banking that saves you space(you do not need a hard copy of them) is in the cloud as are the credit card statements you see in your online account.  Businesses are starting to move their data into the cloud accessing and storing it there.

Use the Internet to Save Your Trip

What would happen on a trip if you were to lose your passport, credit cards, driver's license, etc?  I find it to be a good idea to scan all except the credit cards and then save it as a word file using Microsoft Word (MS Word).  As for the credit cards, I make a list of that using MS Excel. I have the name of the card in one column and the card number in another column. You can also do a list in MS Word.  Using MS Excel is a personal preference.

In saving these files I make sure to password protect them. Since the method to password protect a file differs by program used and version of that program you need to go to the help section to determine how to password protect the file. I then email the file to myself. What I am doing here is adding an extra layer of security to information that if it fell into the wrong hands would make me more susceptible to identity theft. One would need to know both my email password as well as the password I am using to protect the respective files that contain this sensitive data. I would suggest making the passwords for your email and files different.

One does not have to limit to just credit cards, passport and drivers license. Scanning current drug prescriptions you are using and saving them to a word type file is another good idea where you have a copy of the prescription. This way if you were to lose the prescription drugs you had packed, you should have an easier time refilling it. You can also put the numbers of your travelers checks in a file as well. I also keep my phonebook in my Google contacts list so should I need a number I can get it wherever I have an internet connection which would include my smartphone.

Doing all of these is not a magic bullet should you have a loss. It will however make it easier to travel and in the case of a passport get a replacement more easily in the event of losing any important documents. I would also suggest that you avoid using an unsecured public wireless network to obtain any of this. If you have a smartphone, you can likely access this information using it. That said another way to store your files is if you are using a syncing program like Dropbox or Sugarsync. You can log onto the one you are using to access the information in question. I will suggest here that you do not save this information on the hard drive of any computers you may be travelling with. Better that it is in the cloud where the data and you are not in the same place. Also should your computer get lost or stolen, you can still access it from another computer. If anyone is interested in opening a Dropbox account let me know before setting up your account. I will send you an invite to join Dropbox and both of us will get an extra 250mb of free storage. A win/win for both of us. Note: as I mentioned in my blog last week, you cannot upload or save a password protected file in Google Docs.

Hopefully you will never need to access these files in an emergency.  However, having them in an emergency can make your life easier when it occurs.

Dropbox – A Real Good Program for File Sharing and Accessing Files Away From Your Computer

Have you ever wanted to share files with someone without emailing them? Have you ever needed to access a file and you are not by your computer? Then Dropbox is for you. Per Wikipedia, “The Dropbox client enables users to drop any file into a designated folder that is then synced to the cloud and to any other of the user's computers and devices with the Dropbox client.”

While Google Docs is a way to share and store files offline, it is not as good as Dropbox. 3 reasons:
1. Using Dropbox allows you to upload by folder which at this point in time you cannot do using Google Docs. With Google Docs, you can only upload files. You have to set up a folder in Google Docs and move the files to that folder after you upload. With Dropbox, you can drag the folder into Dropbox and the folder and contents are uploaded.
2. You can set up more than 1 computer to have access to selected files. When you use the files and update, they are automatically uploaded on any other computer linked to your Dropbox account. You do not need to use a USB drive to transfer files or email a file to yourself.
3. Dropbox offers up to 2GB free storage. With Google Docs you are limited to 1GB of free storage.

Let’s discuss the 1st advantage. When you use Google Docs you can only upload files. You cannot upload a folder but rather the files in a folder. In Google Docs you upload the files in the folder, individually or collectively. What this means is that in Google Docs you need to create a folder name. Then in Google Docs you move the files to the folder selected. In Dropbox you simply upload the folder which would include all the files in the folder. A step saved.

I also like the time saver of the 2nd advantage. My wife and I have both a laptop and a desktop. When we travel, frequently our travel notes are written on the desktop. Prior to our trip we use a USB drive to transfer our travel notes to our laptop. Now that we have Dropbox and both computers are linked to the Dropbox account this is automatic. No USB drive needed here. That said, in order for the file to sync in Dropbox the file cannot be opened. While you are using the file, it cannot be synced to the Dropbox website or any other computer. Only files in the Dropbox folder are synced. If you do not want to share a file and/or folder you don't put it in the Dropbox folder. You save time in that you do not have to email files to yourself. You also do not need a USB drive to transfer files from 1 computer to another. This also has the advantage of backing up files on both another computer and on the Dropbox website. Don’t have another computer? Well like Google Docs, you can access the file from another computer by going to Dropbox on the web. If you want to share a file with others, you send an email allowing access to the file you wish to share.

The last advantage is academic. 2GB of free storage vs 1GB of free storage.

All in all, Dropbox is not only a good way of storing and accessing files online. It is also a better way of doing it than using Google Docs. Try it. You will find that you have some extra time on your hands for other things to do.

Using the Internet to Expedite a Claim in the Event of a Disaster

A good friend of mine recently lost her home to a fire that destroyed her house and personal belongings. While old keepsakes like pictures, family heirlooms, etc are priceless and can never be replaced there are items that can be replaced in the event of a loss.

We have taken pictures of our home and belongings to document what we have in the event we are ever unfortunate to have a loss whether it be a fire or otherwise. Not only are these pictures stored on our computer they are also stored on an online photo site. You can set the privacy settings where only you can see them. You can store the pictures on a photo sharing site such as Google Picasa. This way we will be able to get access to them on a timely basis without having to depend on being able to get to where our backups are stored offsite.

When dealing with insurance companies documentation is important. Receipts for purchases can be destroyed in a fire. We have scanned receipts which are backed up and also saved as picture files like other pictures. These are also put on our online photo site should we ever need them. It is also a good idea to have a written list of major purchases such as furniture and televisions in the event of a loss. A good site for this is Know Your Stuff. Your data is stored on their site so in the event of a loss, your data is not on your computer which could be lost when disaster strikes. While this is not a blog on how to handle insurance claims, insurance adjusters have told me to also take pictures after the damage before you begin to cleanup.

Hopefully you will never need these pictures but if you do and also do what my wife and I do, your documentation will help to more favorably expedite your insurance claim.